Checkatrade information for Shuttertec

FAQs

Why use SHUTTERTEC?
Vastly experienced, no pushy sales and the best products. Just three genuine reasons why we pride ourselves in being the best shutter supplier in Essex.
How do I book an appointment?
Appointments can be made through our online service or by calling 0800 023 5754.
How long will I have to wait for an appointment?
Generally, we can accommodate all sales appointments inside 48 hours
Do you have a shop?
For a truly bespoke service, all our appointments are done in home. We come to you at a time suitable for you, to discuss your needs. We will bring all samples and fabrics with us so the customer can truly imagine the beauty of the product in their window.
How long does the ordering process take
Shutter lead times vary depending on which product you choose. But as a guide line they can take between 3 and 12 weeks.
What are the payment terms?
Unless specifically agreed, payment terms are 60% deposit with the remainder on completion. We can take debit and credit cards (at no extra charge) cash and bank transfer. Orders will not be placed until deposit funds have been cleared. Unfortunately, we cannot take cheques.
Do you fit around my needs?
Absolutely. We can accommodate installations on weekends, but these have a tendency to get booked first. This will need to be discussed at point of order.
Do I need to be there for the installation?
If you would prefer to go out for duration of the install, that is fine, but we do ask the customer returns at the agreed time to check over the product and make sure 100% satisfaction is guaranteed.
How do I care for my shutters?
This will be explained after completion of every installation, but shutters are low maintenance and generally need very little upkeep. Cleaning should be done by a simple duster.
Do I need to repaint my shutters?
No. The shutters we provide are UV protected and will not fade over time.
I am not in your areas covered. Will you come to me?
Please call the number above to discuss your needs
Can I fit my own shutters?
You can yes, although it is advisable that you let us facilitate your bay windows. Please contact us for a quote.
Do you offer a product guarantee?
We offer a 5 year guarantee on our shutters and most of the blinds are backed by a 3 year guarantee. Luxaflex vinyl shutters come with a full 25 year guarantee.
Do you price match?
We can normally beat any written quote. You can send this via email or give it to your sales advisor on the day.

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